Shipping policy

UPDATED SHIPPING INFORMATION FOR GHOSTLY STORE 

WHEN WILL MY ORDER BE SHIPPED? 

If an item is in stock, we aim to process and ship your order within 1-5 working days.  

If your purchase is a pre-order item, it will ship to you in accordance with the stated release date. All items in an order will ship together, so please be aware that all of your order will ship at the same time as the pre-order item.  

You will receive a shipping notification email from us once your order leaves our warehouse. 

PRE-ORDER INFORMATION 

Pre-orders ship two weeks before release date for international addresses and one week before release date for orders within the USA or UK.  

Usually this means records arrive before street date, and we truly apologize if your pre-order arrives slightly late. We cannot prevent all shipping delays and we cannot ship orders any earlier. 

HOW DO I TRACK MY ORDER? 

For orders from within the USA, you should receive a tracking link via email once your order has been shipped. If you do not receive this link, please contact us at hello@allflowersgroup.com with your order number. 

For orders from within the UK, you will receive a tracking link via email once your order has been shipped.  

For any international orders, unfortunately we cannot guarantee that you will receive any tracking as not all local carriers provide this information. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE? 

We expect that your order will arrive within the below time period 

UK orders: 3 - 7 days  
USA orders: 3 – 12 days  
European orders: 10+ days (this is dependent on local carrier/customs) 

ROW orders (ex. EU): 14+ days (this is dependent on local carrier/customs) 
 

WHERE DO WE SHIP TO? 

We ship worldwide except to Russia or Ukraine, where we are currently unable to ship to. Our fulfilment partners are also unable to ship to any PO boxes 

CUSTOMS FEES 

Occasionally, international Secretly Store shipments are subject to customs fees, and it’s always a real bummer. However, as we are unable to anticipate these charges, our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thanks for understanding. 

EU orders generally have local VAT costs covered by Secretly Store, however occasionally local carriers will miss this and will charge additional fees. If do encounter any issues in releasing your shipment due to import charges, please send us proof so that we can look into this for you.  

WHERE IS MY ORDER? 

Usually, orders arrive safely within the standard store shipping times. However, depending on various factors, some shipments can take longer to arrive.  If the maximum shipping time has passed since your order shipped (you should have received a shipping notification email), please let us know.  Contact us at hello@allflowersgroup.com with your order number, so that we can investigate this for you - we want all orders to arrive safe and sound. 

Please be aware that if an item is returned to us as undeliverable, we will need to charge additional shipping fees to re-send the package. 

We also cannot be held liable for returned packages that are lost en route. 

CAN I CANCEL MY ORDER? 

Contact us at hello@allflowersgroup.com immediately if you would like to cancel your order. Sadly, we cannot cancel an order after it has shipped.  

RETURNS INFORMATION & POLICY 

Please contact us at hello@allflowersgroup.com to arrange a return. Please make sure to email us BEFORE you send anything to our warehouse. 

Returns must be requested within 30 days of the customer receiving a shipment. 

We can only accept returns if... 

  1. CDs, LPs, cassettes, etc. are undamaged and unopened. 

  1. Clothing is unwashed and unworn. 

  1. The return is requested within 30 days of receipt of shipment 

 

Please be aware that... 

  1. Most discounted and sale items are non-returnable. 

  1. Customers must pay for shipping on returned orders. 

  1. Secretly Store cannot refund digital downloads. 

  

DAMAGED / DEFECTIVE ITEMS 

Occasionally customers received items that are damaged or defective. Please contact hello@allflowersgroup.com with your order # and a description of the issue (preferably with photos or a video of the defect). 

However, we cannot test any vinyl before shipping it, even if you ask nicely…  

 

CUSTOMER SERVICE 

Please contact us at hello@allflowersgroup.com for any other enquiries.  

We’re a small team, so there may sometimes be a delay in our response, however we will try to get back to you as soon as we can. We aim to respond within 2-3 working days.